Shopify
Orders and line items come in. Refunds, gift cards and replacement orders go back.
Returns, exchanges and claims for Shopify stores
Automate routine returns.Keep control of every exception.
Customers submit their own return, exchange or claim. SmoothReturns creates the label, tracks the parcel and processes the outcome according to your rules.
From NOK 1,990 per month. No fee per return.
Example caseRET–2408
Return registeredRefund selected
Return label createdUsing your carrier account
Awaiting shipmentRefund starts after the first carrier scan
SmoothReturns runs returns for
Built by operators
Built inside a live return operation.
SmoothReturns started in Silly Santa’s return operation and is still used there while we develop it with the teams running it today.
Built for Scandinavian commerceRead the Silly Santa case study
- 1,000,000+
- Silly Santa customers served
- ~NOK 1bn
- cumulative Silly Santa revenue
Interactive demo
Try the customer return experience.
Work through the return as a customer. The operations panel updates as you go.
Customer portalDemo using sample data
store.com/returns
Find your order
Enter your order number and checkout email
Sample details are already filled in for this demo
Automated
Routine returns are handled automatically.
SmoothReturns creates the label, tracks the parcel and carries out the approved refund, gift card or exchange.
Needs review
Exceptions stay with your team.
Manual returns, flagged requests, zero-value items and claims wait for your team.
Connected operations
One return, kept in sync across every system.
SmoothReturns pulls the order from Shopify, applies your rules and coordinates updates with the carrier and warehouse.
Your setupYour return policy, applied consistently
Current workflow
SmoothReturns
Your rules decide what happens next
Eligibility · carrier route · outcome · review points
ReturnExchangeClaimManual review
Shipping
Labels are created on your carrier account, and tracking updates are added to the return.
Ongoing WMS
Warehouse receipt and stock updates keep the return current. Replacement orders go out automatically.
Pricing
Plans from NOK 1,990 per month.
Choose the plan that fits your operation today. If you exceed the included annual volume, we review the plan at renewal, not mid-season.
Your first three months are free, with no commitment.
Selected plan01
Core
1,990NOK per month
One market, one return shipping route and one WMS connection.
Start here
What Core includes- One market
- One return shipping route
- One WMS connection
Select a plan for detailsMonthly prices
Included in every plan
Returns, exchanges and gift cardsFaulty-item claimsAutomation for routine returnsOne WMS connection and access to the warehouse portal
No fee per return15% buffer above the included annual volumeNo shutdown when the included volume is exceeded
Next step
Let’s review your current returns setup.
We’ll review your Shopify setup, carriers, warehouse process, refunds and exceptions, then recommend the right configuration and plan.